Privacy & cancellation policy

Privacy Policy

The use of any details you provide is strictly for contact or booking purposes only. We will never sell, rent, or share your personal information, including your email address or phone number, with any third party without your prior permission — unless required by law.If you wish to delete your personal information, please contact us at op@bukitthaicookingclass.com

Why We Collect Personal Data

  • To confirm your booking with us (the tour company).
  • To help staff identify customers and prevent scams.
  • To coordinate transportation — hotel and room number information is used to assist in locating customers for pick-up. If customers are not found in the hotel lobby, our driver may ask hotel’s reception to call the room. The reception will not call to their guest’s room if we do not have room number.
  • To contact customers via phone or email regarding changes to the pick-up time, tour details, emergencies, or to connect with drivers.
  • For the Elephant Nature program, we collect food preferences and allergy information to serve appropriate meals for you (e.g., vegetarian, spicy levels, meat preferences, food allergy)

How Long We Store Personal Data

  • Personal data is stored for 5 days after the tour date.
  • If booked in advance, the data is stored until the tour date. Then, we will delete after 5 days.
  • For cancellations, data is deleted after confirmation of cancellation.
  • If full payment is not received after the tour, data may be stored for up to 1 month or longer to facilitate contact.

Managing Your Personal Data

You may contact us at op@bukitthaicookingclass.com

Cancellation Policy

All bookings to our project are accepted only on the basis of the following terms and conditions. You, all the members of your party, and Bukit ATV Phuket are bound by these terms and conditions.
You MUST agree to the following declaration shown during the booking process, so we can process your booking: “I confirm that the above details are correct, and I agree to your Terms and Conditions” All deposits are made in order to secure places on our booking system and are non-refundable, unless specified otherwise.
    • Cancellation more than 72 hours (3 days) in advance: Full refund
    • Cancellation between 72 and 48 hours (between 3 days and 2 day): 50% refund
    • Cancellation less than 24 hours: No refund
    • No-show or late arrival at the pick-up point: No refund
    • Special tickets or promotions: Non-refundable
    • Change the date/time slot 2 days in advance: No charge
    • Change the date/time slot less than 24 hours without pickup service: Extra charge 100 THB per person (ingredients already prepared).
    • Change the date/time slot less than 24 hours with pickup service (free pickup areas): Extra charge 200 THB per person (van already arranged).
    • Change the date/time slot less than 24 hours with pickup service (extra fee pickup areas – Maikhao, Nai Yang, Nai Harn, Ao Por Pier, Nai Ton, Layan): Extra charge 500 THB per person (van already arranged).
In case of unintentional cancellation such as accident or illness, the guest needs to provide a medical certificate or related document to be eligible for a refund.

Why Choose Us

Authentic Thai Recipes

Cook local favorites using fresh herbs and traditional methods.

Fun & Friendly Atmosphere

Enjoy every step of your culinary journey in a warm, relaxed setting.

Free Hotel Pickup

Convenient round-trip transfers from major Phuket areas.

Small Group Size

Learn in an intimate group for personal attention from your chef.

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Opening Hours

MON - SUN
8:30 A.M - 15:30 P.M.

Contact Information

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